I have always tried to be a patient person, especially when it is business related matters.
I think that patience is important in order to get all of the things that we want.
Sometimes I have to wait longer than I want, but being nice and agreeable means ruffling a lot less feathers. The old saying you can catch more flies with honey than vinegar is 100% true. I find that being nice can get me an awful long way. Last month the shipping center sent the wrong items for a construction job. I ordered 48-in lengths of stainless steel black and the old rebar rods. The rebar rods were the most important part of the order and that was the area that got screwed up. Instead of receiving 48-in lengths of rebar, I got 24 inch lengths. The person on the telephone actually wanted to know why I could not use the smaller pieces instead. I tried to patiently and calmly tell the person that my situation did not allow for that type of change. The black annealed double loop wire ties that I ordered were missing from the order as well. I was as patient as possible on the phone and even though the receptionist took a while to fix everything, she did make me happy before I hung up the phone. She made sure that the right rebar and double loop wire ties were on their way from the factory and she credited my account with a 5% off discount for the next time that I placed an order with the metal company.